Shipping policy

Shipping Policy

Effective Date: 04/06/2024

Thank you for visiting and shopping at store.thevelvetsnatch.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time:

  • All orders are processed within 2-7 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping (Royal Mail):

    • Estimated delivery time: 2-5 business days
    • Cost: Calculated at checkout

  • Express Shipping (Royal Mail):

    • Estimated delivery time: 1-2 business days
    • Cost: Calculated at checkout

Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

We currently do not ship outside the UK.

Fulfillment Partner: Printful

Products Fulfilled by Printful:

  • Some of our products are fulfilled by Printful, a third-party on-demand printing and fulfillment service. These products may have different shipping times and rates.
  • Printful orders are processed within 2-7 business days, and shipping times may vary based on the destination.

Printful Shipping Methods:

  • Standard Shipping (Printful):

    • Estimated delivery time: 3-8 business days after fulfillment
    • Cost: Calculated at checkout

  • Express Shipping (Printful):

    • Estimated delivery time: 1-3 business days after fulfillment
    • Cost: Calculated at checkout

Shipping Policy Details

Delivery Delays:

  • Delivery delays can occasionally occur and are beyond our control. We will do our best to inform you of any expected delays.

Damages:

  • The Velvet Snatch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns and Refunds:

  • Please review our Return Policy for detailed information about options and procedures for returning your order.

Contact Us

If you have any questions about our Shipping Policy, please contact us: